Full AI adoption in insurance claims jumped from 8% to 34% in a single year. Organizations deploying AI across their claims functions report cycle time reductions of more than 55%, alongside significant drops in loss adjustment expenses. However, adoption is uneven, and the barriers are real: data quality gaps, regulatory scrutiny, workforce readiness, and the challenge of building trust in AI-assisted decisions.

Industry experts will cut through the noise with an honest assessment of where AI and Agentforce are delivering genuine results, where the pitfalls lie, and what your organization can do right now — regardless of where you are on the AI journey — to improve claims performance, control costs, and deliver the transparent customer experience that policyholders demand.