Teams spend months building business continuity plans that may not get used in a real disruption. The issue isn’t necessarily that the plan is wrong, it’s that it doesn’t fit how people work under pressure in the real world.

This session explores why plans get ignored and what makes people turn to (or away from) them in the moment. It will look at how structure, clarity, and ease of use influence whether a plan supports action or becomes background noise. You’ll see common friction points that discourage use and simple ways to remove them.

You’ll leave with clear criteria to assess your current plans and straightforward techniques to make them easier to follow, quicker to navigate, and more useful during real events, so your teams will use them when the time comes.