Royal Caribbean Group runs three brands, more than 70 ships, and over 500 ports worldwide with Riskonnect, with almost no two departments using it the same way. Medical certification, crew injury and illness claims, safety investigations, security incidents, wellness tracking, and vendor risk for shore excursions all live in the same system, feeding a single shared data set rather than six disconnected ones.

Join Titi Alfonso, AVP, Royal Caribbean Group, as she walks through scaling that program from 40,000 crew members to more than 100,000, integrating a new brand without duplicating infrastructure, and building a "manage by exception" reporting model that surfaces problems before they become missed deadlines. You will hear what changes when a system stays intentionally broad rather than being built narrowly for one team, and what it takes to get stakeholders who rarely speak to each other to pull from the same numbers.