Wendy Hayes, CBCP, MCBI, leads Business Continuity and Crisis Management at Western Alliance Bank. With more than 20 years of experience spanning business continuity, crisis management, and regulatory preparedness, she has helped organizations prepare for and navigate disruption while maintaining focus on their people, customers, and critical operations.

Wendy is known for bringing people together across business and technology teams to solve complex resilience challenges. She believes the most effective continuity programs are built through strong partnerships, realistic planning, and continuous improvement, not just documentation and compliance.

Drawing on lessons learned from real-world incidents, exercises, and recovery efforts, Wendy shares practical approaches that help organizations strengthen preparedness, improve coordination, and build lasting resilience.