John Shaw brings more than 20 years of experience helping customers to maximize the value they achieve from their business applications. John most recently served as the vice president of customer success for JAGGAER, a cloud-based procurement solutions company. Prior to JAGGAER, John held multiple senior-level positions, leading the development of teams in areas such as customer support, change management, customer data analytics, and educational services. John’s focus at Riskonnect is on engineering a customer experience that drives ROI at every stage of the journey towards integrated risk management.