Full Name
Susan Blackbourn
Job Title
National Director Quality, Healthy Ageing
Company
Mercy Health
Speaker Bio
Susan’s background is as a Health Information Manager working across both public and private health. She has held a range of roles, including consumer experience, legal compliance and risk management. For the past 15 years, Susan has been the National Director of Quality across Mercy Health’s aged care division, responsible for developing, implementing, monitoring, measuring and improving quality frameworks and systems, including incident and feedback reporting and management.
Speaking At
