Melissa Stoffels is dedicated Systems and Process Improvement Analyst at Wesfarmers with 10 years of experience managing Risk Management Information Systems, leading re-design projects, and developing system and operational improvements to support business decisions.

With a proven track record in end-to-end system and process improvements, including hands-on system administration, configuration, and UAT, she has delivered custom enhancements to the Wesfarmers Insurance Renewal platform and managed the annual insurance renewal. She is passionate about driving system and operational improvements using innovative solutions to enhance internal and external user experiences.