Uptime is essential for the retail sector – the more accessible the shop window, the greater the opportunity to capture customer attention and revenue.

This “always on” ethos is now firmly baked into the retail model, driving major technological innovation as firms expand omnichannel strategies and digital engagement.

But this infrastructure introduces complexity. A growing number of systems, integrations, and third-party dependencies must be continuously monitored and secured, and when they fail, impacts can quickly cascade.

Retailers experienced an average of 164 hours of IT downtime in 2024, with over a quarter reporting outages every week. An hour of downtime costs large retailers an average of $7m, with losses accelerating sharply during peak trading periods.  

This webinar explores how retailers can strengthen their resilience posture in an increasingly complex digital environment. We will examine:

• How the retail operating model has evolved and what that means for IT risk
• Regulatory expectations around IT resilience for European retailers
• How to move from regulatory compliance to practical execution
• How to build resilience at scale through the intelligent use of technology

Join us to understand how to turn IT resilience from a defensive necessity into a competitive advantage.