Accurate and timely incident reporting is foundational to effective claims handling and compliance oversight. However, many organizations continue to rely on manual intake processes that are inconsistent and difficult for users to navigate. This results in incomplete data, delayed investigations, and limited visibility into emerging risk trends.

This webinar examines how organizations can modernize incident and claims intake by applying digital workflows and agentic AI to improve data quality, streamline investigations, and enhance governance outcomes. You will gain a practical understanding of how intuitive intake design, automation, and intelligent data capture can strengthen reporting accuracy while reducing administrative burden.

The session will also explore how structured intake data can be analyzed to identify early warning indicators, support proactive risk mitigation, and inform continuous improvement efforts across incident management and claims programs.

After this session, you will be able to:

• Identify common challenges and control gaps associated with traditional incident and claims intake processes.
• Apply best practices for designing and implementing standardized, user-friendly intake workflows.
• Evaluate how digital and agentic AI technologies can improve data accuracy, investigation efficiency, and oversight.
• Analyze intake data to identify trends and early warning indicators that support proactive risk mitigation and claims prevention.

Additional Information

Field of Study: Enterprise Risk Management
Prerequisites: None
Advanced Preparation: None
Program Level: Basic
Format: Group Internet Based
CPE Credit: 1 

CPE Credit Notice

This is a group internet-based event for NASBA authorized continuing education credit. After the webinar, a Certificate of Completion for the webinar indicating 1 hour of CPE credit will be issued to those interested.

Riskonnect is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have the final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.